Family Satisfaction Audit

ICNARC are piloting a Family Satisfaction Audit. This audit aims to help improve intensive care by ensuring that the experiences of family members are fed back to those planning and providing care.

A small number of units are piloting the audit before it is made available to all Case Mix Programme (CMP) participants.

Patients staying in the intensive care unit (ICU) are usually severely ill and often do not remember much about their stay, or sadly, some are too ill to survive. Feedback from family members is, therefore, extremely important as they play a vital role in the support of their loved ones.

Based on a previous research study conducted by ICNARC (the FREE study), family members will send their feedback directly to ICNARC and we will provide units with a report detailing their ‘family satisfaction score’ in relation to other participating units (considering patient factors and identifying potential areas for improvement).

The purpose of the audit is to facilitate quality improvement in intensive care.

For units interested in taking part in the Family Satisfaction Audit: we will be in touch with all CMP participating units when the audit becomes available. There is no set date for when this audit will become widely available, this will all depend on the results of the pilot. As soon as we have that information, we’ll be in touch to let you know.

If you are a family member taking part in the Family Satisfaction Audit and you have any questions, contact the team on 02078316878 or email,